Measuring Non-tangible Outcomes: Annotated Bibliography

This 15-page bibliography is compiled by Dr. Linda Kelly, an expert in evaluation whose recent research interests have included the application of monitoring and evaluation theory to policy and advocacy work of organisations. The bibliography includes references such as benchmarking business organisations against their peers for the purpose of assessing their overall quality and improving that quality; the application of performance management in information technology; and a study which examines the work of organisations seeking to assess the current knowledge about effective monitoring and evaluation of advocacy work.